BRYLINDOR COVE LLC values ​​your shopping experience. If you are not satisfied with the wooden chair you purchased, you may request a return, provided the following conditions are met.

  1. Return Period

You may contact us to request a return within 30 days of receiving the item.

Return requests made after 30 days may not be accepted, unless otherwise required by applicable law or agreed upon by us.

  1. Returns of Opened Items

We accept returns of opened items, provided they meet the return criteria.

You may open the packaging to inspect the wooden chair. If you decide to return it, please ensure the item remains in good condition and retain the original packaging, accessories, and accompanying materials whenever possible.

Please note: Opening the package does not automatically disqualify the item from being returned.

  1. Return Conditions

To qualify for a return, the item must meet the following conditions:

The return request is made within 30 days of receipt;
The item has not been subjected to improper use;
The item has no man-made damage;
The item shows no signs of use that would significantly affect resale;
The item and its accessories are substantially complete;
Please retain the original packaging and related materials if possible.

Items that have been used, modified, or damaged—or that show signs of improper use significantly affecting resale—may not be accepted for return.

Natural wood grain, color variations, or other inherent wood characteristics do not constitute man-made damage.

  1. How to Request a Return

To initiate a return, please contact us via the following email address:

[email protected]

When requesting a return, please provide:

Order number;
Name and email address used for the purchase;
Name of the item to be returned;
Reason for the return;
Clear photos of the item if the return is due to damage or quality issues.

Once we have reviewed your return request, we will provide you with further instructions regarding the return process.

  1. Return Address

Address: 3020 DAVIS RD APT D43 FAIRBANKS, AK 99709

  1. Return Shipping Costs

If the return is due to product quality issues, receipt of the wrong item, or significant damage incurred during shipping, BRYLINDOR COVE LLC will cover the reasonable return shipping costs upon verification. If the return is due to personal reasons—such as not liking the item, choosing the wrong size, changing your mind, or other non-quality-related issues—the customer is responsible for the return shipping costs.

  1. Refund Processing

Upon receiving the returned item, we will inspect its condition.

If the return meets the requirements of this policy, we will process the refund via the original payment method within 3–5 business days of confirming the return.

The actual time it takes for the refund to appear in your account may vary depending on the processing speed of your bank, credit card company, or payment service provider.

  1. Quality Issues and Damaged Items

If the wooden chair you receive has quality issues, is damaged during shipping, or does not match your order, please contact us as soon as possible.

We recommend providing photos of the item and its packaging, along with your order information, so we can verify the situation.

Once we confirm the issue is our responsibility, we will provide a reasonable solution based on the specific circumstances, such as a replacement, a refund, or another appropriate resolution.

  1. Situations Where Returns Are Not Accepted

Returns may not be accepted in the following cases:

The 30-day return period has expired;
The item was damaged due to improper use by the customer;
The item has been significantly modified;
The item shows signs of use that severely impact its resale value;
The item is missing essential accessories;
Damage caused by the customer;
Other situations that do not meet the applicable return criteria.

  1. Special Circumstances

If you encounter special circumstances—such as obvious quality defects, severe damage during delivery, or receiving the wrong item—please contact us promptly.

We will review the specific order details and provide a reasonable solution within the limits of applicable law.

  1. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Company: BRYLINDOR COVE LLC
Address: 3020 DAVIS RD APT D43 FAIRBANKS, AK 99709
Email: [email protected]

We recommend including your order number when contacting us so we can process your return request more quickly.